Privacy Policy

1. Introduction

HostCarbonX ("we", "us", "our") is a web hosting service provider based in India. We operate the HostCarbonX marketing website, customer billing portal at app.hostcarbonx.com, and the infrastructure used to deliver shared hosting, unlimited hosting, and related services.

This Privacy Policy explains what personal information we collect, why we collect it, how we store and protect it, and what choices you have. By creating an account, purchasing a hosting plan, or using our services, you acknowledge that you have read and understood this policy.

2. Information we collect

We collect information necessary to provision hosting, process payments, provide support, and maintain platform security. This may include:

• Account details: full name, email address, phone number, company name, billing address, and account credentials.
• Payment information: transaction IDs, payment method type, and billing records. Card or UPI details are processed by our payment partners; we do not store full card numbers on our servers.
• Service and technical data: domain names, hosting plan details, server logs, IP addresses, bandwidth usage, disk usage, error logs, and support ticket content.
• Website usage data: pages visited, browser type, device information, referral source, and cookie identifiers when you browse hostcarbonx.com.
• Communications: emails, chat messages, and phone records when you contact sales or support.

3. How we use your information

We use personal information for legitimate business purposes connected to providing hosting services, including:

• Creating and managing your customer account and hosting environment.
• Processing orders, renewals, invoices, and refund requests.
• Sending service notifications such as provisioning updates, renewal reminders, security alerts, and maintenance notices.
• Providing technical support and responding to abuse or legal requests.
• Monitoring network performance, preventing fraud, and protecting our infrastructure from misuse.
• Improving our website, products, and customer experience through analytics and feedback.
• Sending optional marketing communications where permitted by law. You may opt out at any time.

4. Customer content and hosted data

As a hosting provider, we store website files, databases, emails, and backups that you upload or generate through your hosting account ("Customer Content"). You retain ownership of your Customer Content.

We access Customer Content only when necessary to provide the service, respond to support requests you initiate, investigate abuse or security incidents, comply with applicable law, or enforce our Terms of Service. We do not use your website content for advertising or sell it to third parties.

You are responsible for ensuring that your Customer Content complies with applicable laws and our Acceptable Use Policy.

5. Cookies and similar technologies

We use cookies and similar technologies on our website and customer portal to:

• Keep you signed in and maintain session security.
• Remember language, currency, and regional preferences.
• Measure website traffic and understand how visitors use our pages.
• Support checkout and order flows.

You can control cookies through your browser settings. Disabling certain cookies may limit functionality such as login persistence or cart continuity.

6. How we share information

We do not sell your personal information. We may share data with trusted third parties only when needed to operate our business:

• Payment processors and banks to complete transactions.
• Data centre and infrastructure partners that host servers and network equipment.
• Email, ticketing, and communication tools used for customer support.
• Security, monitoring, and backup service providers.
• Professional advisers such as accountants or legal counsel when required.
• Law enforcement or regulatory authorities when we are legally obligated to do so, or to protect the rights, property, or safety of HostCarbonX, our customers, or the public.

All partners handling personal data on our behalf are expected to maintain appropriate confidentiality and security safeguards.

7. Data retention

We retain account and billing records for as long as your account is active and for a reasonable period afterward to comply with tax, accounting, and legal obligations.

Server logs and security records may be retained for a limited period to investigate incidents and improve platform reliability.

When you close your account, we will delete or anonymize personal data where possible, except where retention is required by law or legitimate business needs such as dispute resolution.

Backups containing your data may persist for a short retention window after deletion before being overwritten.

8. Data security

We implement administrative, technical, and physical safeguards designed to protect personal information, including access controls, encrypted connections (SSL/TLS), firewalls, and monitoring of critical systems.

No method of transmission or storage is completely secure. While we work to protect your data, we cannot guarantee absolute security. You are responsible for maintaining strong passwords and securing access to your hosting control panel.

If we become aware of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law.

9. Your privacy rights

Depending on applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information, subject to legal and contractual limits.
• Withdraw consent for optional marketing communications.
• Raise a concern with us regarding how your data is handled.

To exercise these rights, contact us at admin@hostcarbonx.com. We may need to verify your identity before processing a request.

10. International data transfers

Our primary operations and customer data processing are based in India. If we transfer data to service providers in other countries, we take reasonable steps to ensure that appropriate safeguards are in place consistent with applicable data protection requirements.

11. Children's privacy

Our hosting services are intended for businesses and individuals who can enter into a binding contract. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

12. Third-party websites and services

Our website may contain links to third-party sites, control panels, or integrations. This Privacy Policy applies only to HostCarbonX services. We are not responsible for the privacy practices of external websites or applications you access through your hosting account.

13. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. When we make material changes, we will post the updated policy on this page and revise the "Last updated" date. Continued use of our services after changes take effect constitutes acceptance of the updated policy.

14. Contact us

For privacy-related questions, data requests, or complaints, contact HostCarbonX at admin@hostcarbonx.com. Please include your account email and a clear description of your request so we can assist you promptly.