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Yes. On eligible shared and founder plans, we guarantee the same renewal price you signed up with — no surprise hikes when your billing cycle renews.

Your invoice always shows the exact amount due before payment is processed. If you choose a multi-year term (12, 24, or 36 months), your per-month rate stays locked for that entire term. When the term ends, renewal continues at the same advertised monthly rate shown on our pricing page at the time of your original purchase.

If you ever have a question about an upcoming renewal, contact our billing team before the due date and we'll confirm your rate in writing.

Yes. We offer free website migration assistance on qualifying shared, founder, and unlimited hosting plans for first-time customers moving from another host.

After you sign up, open a support ticket from your customer dashboard and share:

• Your current hosting control panel login (cPanel, Plesk, or equivalent)
• The domain(s) and websites you want moved
• Any email accounts that need to be transferred

Our migration team typically completes standard WordPress and static-site moves within 24–48 hours with minimal downtime. Complex setups (custom apps, large databases, or multiple domains) may take longer — we'll give you a timeline before starting.

All shared, founder, and unlimited plans include a free, industry-standard web hosting control panel. From one dashboard you can:

• Manage domains, subdomains, and DNS records
• Create and manage MySQL databases
• Set up email accounts, forwarders, and autoresponders
• Install WordPress, Laravel, and other apps with one click
• View resource usage, error logs, and backup restore points
• Manage SSL certificates and file access via FTP/SFTP

No extra license fees — the control panel is included with every plan at no additional cost.

Our NVMe-powered infrastructure is tuned for fast page delivery. For properly optimized WordPress and static sites, average server response times (TTFB) are typically under 200ms from our primary data centre.

Speed depends on several factors beyond raw hardware:

• LiteSpeed Web Server with built-in caching for PHP applications
• NVMe SSD storage — up to 20× faster I/O than traditional spinning disks
• HTTP/2 and free SSL for efficient, secure connections
• Your site's code and plugins — bloated themes or unoptimized images will slow any host

If you're seeing slower response times after migration, our support team can run a basic performance review and suggest caching or plugin adjustments at no extra charge.

Free domain registration may be included on select annual and multi-year hosting plans during promotional periods. Availability varies by plan and billing term — check your plan details at checkout for the current offer.

When a free domain is included:

• It applies to common TLDs (.com, .in, .net, etc.) as listed at checkout
• The domain is registered in your name and remains yours
• Renewal fees apply after the first registration period at standard registry rates

Already own a domain? You can point it to HostCarbon by updating your nameservers or DNS records — no need to transfer unless you want us to manage billing in one place.

Eligible shared, founder, and unlimited hosting plans include a 30-day money-back guarantee on your first purchase. If HostCarbon isn't the right fit, request a full refund within 30 days of your initial order — no questions asked.

What's covered:

• First-time hosting plan purchases within the guarantee window
• Full refund of hosting fees to your original payment method
• Processing within 7–14 business days after approval

What's not covered:

• Domain registrations, SSL add-ons, and third-party licenses
• Renewals, upgrades, or repeat purchases after a prior refund
• Accounts suspended for policy violations or abuse

Submit refund requests through your customer portal or email admin@hostcarbonx.com with your order ID and registered email.

HostCarbon supports the stacks most founders and developers use to launch and grow:

• WordPress — one-click install, automatic updates, and LiteSpeed cache compatibility
• Laravel — PHP 8.x, Composer, cron jobs, and MySQL/MariaDB databases
• Node.js — run Node applications via supported deployment methods on eligible plans
• Static HTML/CSS/JS — ideal for landing pages and marketing sites
• PHP, MySQL, MariaDB, phpMyAdmin — standard LAMP stack tools included

Need a specific PHP version or extension? Check your control panel's version selector or ask support — we enable common extensions (cURL, GD, mbstring, zip, etc.) by default.

Every shared and founder plan includes free weekly automated backups of your website files and databases. Backups are stored off-server for redundancy.

You can also:

• Trigger on-demand backups from your control panel before major updates
• Restore a previous backup point with a few clicks (files, databases, or both)
• Download backup archives for local storage if needed

We recommend keeping your own copy of critical data for important launches. Backups are a safety net — not a substitute for version control on custom code.

Yes — free SSL certificates are included on all plans. We provision and auto-renew Let's Encrypt certificates so your site serves over HTTPS without extra cost.

To enable HTTPS on your site:

• Log in to your control panel and open the SSL/TLS section
• Issue or auto-install the certificate for your domain
• Enable "Force HTTPS" redirect so all traffic uses a secure connection

For WordPress, also update your site URL in Settings → General to use https://. Most one-click WordPress installs handle this automatically.

We target 99.9% uptime across our hosting platform, backed by redundant power, network paths, and 24/7 infrastructure monitoring.

Our uptime commitment covers HostCarbon-managed server infrastructure. It does not cover downtime caused by:

• Scheduled maintenance (announced in advance when possible)
• DNS or domain issues outside our network
• Third-party plugin, theme, or custom code errors on your site
• DDoS attacks exceeding mitigation capacity (rare, but possible on any host)

Real-time status updates are available through our support channels. If you experience unexpected downtime, open a ticket immediately so we can investigate and resolve it.

Our support team is available 24/7 through multiple channels:

• Live chat — available in your customer dashboard for instant help
• Support tickets — for detailed technical issues, migrations, and billing queries
• Email — support@hostcarbonx.com
• WhatsApp — message us directly via the chat button on our website

Average live chat response time is under 30 seconds during peak hours. Ticket responses for non-urgent issues are typically handled within a few hours. For migrations and complex setups, we'll assign a dedicated engineer and keep you updated on progress.

Yes. You can upgrade to a higher plan at any time from your customer portal. Upgrades take effect immediately and we'll prorate the difference for the remaining billing period.

Downgrades are processed at the end of your current billing term to avoid disrupting active services that may exceed the lower plan's limits (storage, bandwidth, databases, etc.).

When upgrading, your existing website, email, and databases move with you — no re-migration needed. If you're unsure which plan fits, contact support and we'll recommend the best option based on your current usage.

HostCarbon operates from secure data centre facilities with redundant power, cooling, and network connectivity. Our primary infrastructure is located in India, optimised for low-latency delivery to Indian and South Asian audiences.

All plans include:

• Premium bandwidth and multi-homed network connectivity
• DDoS mitigation at the network edge
• 24/7 physical and remote monitoring
• Regular security patches and hardware maintenance

Need help choosing the right plan for your audience geography? Our team can advise based on your traffic sources and performance requirements.

We accept major payment methods through secure, PCI-compliant payment gateways:

• Credit and debit cards (Visa, Mastercard, RuPay)
• UPI and net banking (India)
• International cards via Stripe
• Domestic payments via Razorpay

All transactions are encrypted and processed through Razorpay or Stripe — we never store your full card details on our servers. Invoices and receipts are available in your customer portal for every payment.

HostCarbon is built for legitimate websites, applications, and email use. To keep the platform fast and secure for everyone, the following are not permitted:

• Spam, phishing, or bulk unsolicited email
• Hosting pirated software, warez, or illegal content
• Resource abuse that degrades performance for other customers
• Cryptocurrency mining or unauthorized proxy/vpn reselling
• Any activity that violates applicable laws

Accounts found in violation may be suspended with notice (or immediately in severe cases). Full details are in our Terms of Service. If you're unsure whether your use case is allowed, ask us before signing up.